Thank you for considering the services of our hotshot logistics company. Please carefully read and understand the following terms and conditions before using our services:
- Scope of Services: Our company provides hotshot logistics services for the transportation of time-sensitive goods and materials. We will use our best efforts to ensure timely pickup, transportation, and delivery of your goods. However, we do not guarantee delivery times and shall not be liable for any delays caused by circumstances beyond our control, such as traffic, accidents, weather, or any other unforeseen events.
- Rates and Fees: Our rates are based on the distance traveled, type of cargo, and the urgency of delivery. All fees must be paid in full before delivery, unless otherwise agreed upon in writing. Any additional fees incurred during transportation, such as tolls, permits, or parking fees, will be billed to the customer.
- Liability: Our company will take all necessary precautions to ensure the safety and security of your cargo. However, we shall not be liable for any loss or damage to the cargo, unless it is caused by our negligence or willful misconduct. Our liability for loss or damage to the cargo is limited to the actual value of the cargo, as determined by the market value at the time of loss.
- Insurance: Our company carries cargo insurance, which covers the cargo in the event of loss or damage caused by our negligence or willful misconduct. If the customer desires additional insurance coverage, it must be arranged and paid for by the customer.
- Customer Responsibilities: The customer is responsible for accurately describing the cargo, packaging it appropriately, and ensuring that all necessary permits and documentation are in order. The customer must also provide accurate pickup and delivery locations, as well as contact information for all parties involved in the transaction.
- Cancellation and Changes: Any cancellation or changes to the shipment must be made in writing and agreed upon by both parties. Our company reserves the right to charge a cancellation fee for any cancellations made less than 24 hours before the scheduled pickup time.
- Confidentiality: Our company will maintain the confidentiality of all information related to the customer's shipment and will not disclose it to any third party, unless required by law.
- Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the state in which our company is based. Any disputes arising under these terms and conditions shall be resolved by arbitration in accordance with the rules of the American Arbitration Association.
By using our services, you agree to the above terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.